IT Service Management

ITIL®

Process Development, Documentation & Implementation

Governance - Operationalised!

Service Improvement

SIAM® (Service Integration and Management)

Management

Assurance

Governance

Integration

Coordination

Service Transition

IT Change Management

Project & IT Change Integration

Transition Concept

IT Transition Operational Models & Templates

Interim Management

CIO

IT Service Director

IT Service Manager

IT Department Manager

IT Operations Manager