Benefit & Value Driven
Our Services
IT Service Management
ITIL®
Process Development, Documentation & Implementation
Governance - Operationalised!
Service Improvement
SIAM® (Service Integration and Management)
Management
Assurance
Governance
Integration
Coordination
Service Transition
IT Change Management
Project & IT Change Integration
Transition Concept
IT Transition Operational Models & Templates
Interim Management
CIO
IT Service Director
IT Service Manager
IT Department Manager
IT Operations Manager
Who did we help
Swedish/Nordic Retailer
Nordic/Global Bank
Nordic IT Company
Leading Service Management Course Providers
Oil & Gas Company
How did we help
Service Integration in a multi vendor environment, ensuring end-to-end delivery of all outsourced services with focus on the end-user experience.
Fulfiled Interim Management roles ensuring leadership & staff development in several IT departments.
Developed and operationalised service department strategy delivering the baseline for future business development
Delivered training capabilities to several ITIL® courses with a very high successrate in satisfaction & certification achievements
Advisory & guidance in relation to IT Service outsourcing establishing clear visibility on deliverables, responsibilities and service levels
Operationalising and quality assurance on end-to-end outsourced IT Service making sure the strategy and designed of services were implemented according to agreement
True global IT Change Management process development, documentation as well as tool & organisational implementation were successful and achieved the agreed goals & benefits deifined by the customer.
WHAT OUR CLIENTS SAY
Carsten is highly skilled in is field and where very sympathic and creative to work with, while he was very professional and showed great integrity.
Carsten leaves no loose ends.
#Customer
Carsten is extremely high skilled within the area of Service Management. He is an excellent leader always dedicated to the tasks and to the people around him. Carsten make things happen and with success. He has a great sense of humour and is a fantastic person to work with.
#Client
